Scope
Library Service Desk Student Assistants are responsible for the operation of the circulation desk and are the front face of the library. They are customer service oriented and comfortable interacting with people using the library. They also are responsible for the circulation (checking in and out) of materials and equipment and answering basic questions for people using the library.
SKILLS ACQUIRED/DEVELOPED ON THE JOB
Learn about library resources and operations
Improve communication, interpersonal and public services skills.
Improve organizational skills
Knowledge of Library of Congress organization
QUALIFICATIONS, HOURS, AND COMPENSATION
Ability to interact with the public
Comfort with computers
Dependable, responsible, punctual, flexible
Hours worked will be as assigned during the hours that the library is open. The library is generally open 8am - midnight. The number of hours worked are limited by the amount awarded in the financial aid package. Students usually work approximately 8 hours/week. More on library hours here - http://libguides.transy.edu/hours
Library Student Assistants must be an enrolled Transylvania student and must have work study awarded in their financial aid package. Compensation is determined by the college and is currently $9.50/hr (as of September 2023).
ACCOUNTABILITY
Library Student Assistants are under the direct supervision of the Instruction & User Services Librarian, though indirect supervision may occur under any number of other staff members, including especially Student Managers, the Interlibrary Loan Specialist/Evening Supervisor, and others.
SPECIFIC RESPONSIBILITIES
Library Student Assistants responsibilities include the following:
Helping to find answers to questions from the public
Directing questions to the appropriate staff member
Providing general information to users, including hours and room schedules
Checking materials in and out
Recording browse counts on items used in the building
Shelving library materials
Answering the telephone and directing calls
Assisting patrons with copies and scanning
Opening and closing the library
Assisting staff with special projects
Assisting users with the navigation of the building
Delivering and sorting mail
In addition, all Library Assistants have the opportunity to help with special events, including guest speakers, outreach events, parties, etc.
The majority of student workers are employed at the service desk. This is the first role that students assume upon beginning their work study position at the library. As they advance in this role, they may find more specialized, independent work with more flexible hours, including the following responsibilities:
Featured items and new book shelf management
Creating flyers and signs for the building
Contributing to the library’s social media accounts