Represent the library in a professional manner by following the guidelines below.
- Be attentive to patrons.
- Look up and meet the eyes of all patrons.
- Smile and verbally greet all patrons who visit the service desk.
- Ask, “Is there anything I can help you with?”
- Be visible to patrons. You are here to help them.
- Be present at the desk. Don't wear earbuds or headphones, talk to friends for a long length of time, be on the phone, etc.
- Keep the desk clear of food and personal items. You can eat in the staff break room or elsewhere in the library.
- Only library staff can be behind the service desk. Do not allow friends and others who do not work here behind the service desk.
- Treat patrons with respect. Be a good listener and provide the best service possible. If a patron becomes agitated, refer the patron to a librarian.
- Refer patrons to the librarian on duty if you do not know the answer to a question. View "What questions to answer" for more information. Not sure who to ask? Check the desk schedule for the full time person to ask.
- If a patron asks why a certain policy exists or requests an exception to a library policy, refer the patron to a librarian or student manager.
- Be a good teammate. Demonstrate that you are dependable, hard-working, respectful, and kind.
- Maintain privacy by not giving out information, such as contact information and library loan details, about staff and patrons.